[users] Anyone using otrs?

Alfred von Campe alfred at von-campe.com
Tue Jan 29 21:42:26 CET 2008


I am trying to set up otrs from the RPMforge repo on a CentOS 4.6  
system.  I installed it via the following command:

     yum install --enablerepo=rpmforge otrs

It pulled in the following version and some additional dependencies:

      otrs-1.2.4-1.2.el4.rf
      perl-MIME-tools-5.420-2.el4.rf
      perl-Email-Valid-0.179-1.el4.rf
      perl-Date-Pcalc-1.2-1.2.el4.rf
      perl-Convert-BinHex-1.119-2.2.el4.rf
      perl-TimeDate-1.16-5.el4
      perl-MailTools-2.02-1.el4.rf
      perl-IO-stringy-2.110-1.2.el4.rf
      perl-GD-Text-Util-0.86-0.2.el4.rf
      perl-GD-Graph-1.43-0.2.el4.rf
      perl-GD-2.35-1.el4.rf

However, when I try to start apache, I get the following error  
(edited for readability):

     # service httpd start
     Starting httpd: [Tue Jan 29 15:36:00 2008] [error] Can't locate  
Apache.pm in @INC
     (@INC contains:
     /opt/otrs/Kernel/cpan-lib
     /opt/otrs/
     /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
     /usr/lib/perl5/site_perl/5.8.8
     /usr/lib/perl5/site_perl/5.8.7
     /usr/lib/perl5/site_perl/5.8.6
     /usr/lib/perl5/site_perl/5.8.5
     /usr/lib/perl5/site_perl/5.8.4
     /usr/lib/perl5/site_perl/5.8.3
     /usr/lib/perl5/site_perl
     /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
     /usr/lib/perl5/vendor_perl/5.8.8
     /usr/lib/perl5/vendor_perl/5.8.7
     /usr/lib/perl5/vendor_perl/5.8.6
     /usr/lib/perl5/vendor_perl/5.8.5
     /usr/lib/perl5/vendor_perl/5.8.4
     /usr/lib/perl5/vendor_perl/5.8.3
     /usr/lib/perl5/vendor_perl
     /usr/lib/perl5/5.8.8/i386-linux-thread-multi
     /usr/lib/perl5/5.8.8
     .
     /etc/httpd/
     /etc/httpd/lib/perl)
     at /usr/lib/perl5/5.8.8/CGI.pm line 194.
     Compilation failed in require at /opt/otrs/scripts/apache2-perl- 
startup.pl line 17.
     BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2- 
perl-startup.pl line 17.
     Compilation failed in require at (eval 2) line 1.

     [Tue Jan 29 15:36:00 2008] [error] Can't load Perl file: /opt/ 
otrs/scripts/apache2-perl-startup.pl for server xxxx.yyy.zzz:0,  
exiting...

Any ideas what I am missing?

Thanks,
Alfred




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