[users] Anyone using otrs?

Alfred von Campe alfred at von-campe.com
Wed Jan 30 13:23:17 CET 2008

On Jan 29, 2008, at 15:56, Nils Breunese (Lemonbit) wrote:

> I'd check line 17 of /opt/otrs/scripts/apache2-perl-startup.pl.  
> OTRS 1.2.4 is *old* though (July 2004!). OTRS 2.2.x comes with a  
> script called otrs.checkModules, that might give you some info as  
> well (if it also came with OTRS 1.2.4).
> We run the latest version of OTRS (2.2.5) on CentOS 4 using the RPM  
> for Fedora Core 1-3 from http://otrs.org/download and that works  
> fine, although we did need to replace two instances of  
> 'Apache2::Reload' to 'Apache::Reload' in the apache configuration  
> to get it work. CentOS 4 comes with Apache httpd 2.0, but  
> apparently the naming of these modules is different from Fedora  
> Core 3 (on which RHEL 4 and thus CentOS 4 is based).

I will give this newer version a try later today.  Thanks for the  
hints on what to adjust.

> Maybe someone can create a RPMforge package for CentOS 4 using the  
> srpm from http://ftp.otrs.org/pub/otrs/SRPMS/redhat/8.0/ and  
> applying a patch that changes 'Apache2::Reload' to 'Apache::Reload'?

That would be even better (hint, hint).  I'll see what I can do, but  
I do not have a lot of experience with spec files and rpmbuild.


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